Check out this chat transcript .. from a conversation with my online bookie (where a bet sports). Too funny. Note the duration of this chat took more than an hour! If you don't want to read it all skip to a few lines above the photo .. although this chat is not really that long and should have taken 10 minutes not over an hour

Duration (actual chatting time) 01:03:37
Operator Gabby Tate

Chat Transcript
info: Hello, my name is Gabby Tate. How may I help you today?

You: i have two (2) pending withdrawls
You: i have called and exchanged dozens of emails on them always being told something else
You: In an email from someone at cashier@sportsbook (Suzy Cunningham) I was told that I needed to submit my drivers license and utility bill. I've already submitted this information TWICE .. why do you ask for it again?!?! I was just told yesterday by Celine Bailey and earlier by other people at sportsbook that you already have this on file for me. PLEASE CONFIRM I DON"T HAVE TO SEND THIS AGAIN!! .. I do not want to keep sending this sensitive personal information. I sent it earlier in response to the new international debit card offer ... YOU SHOULD HAVE THIS!!
You: also .. i was told last week that my 5800 would come as a bank wire ..
You: is this still true?
You: and .. why is there a $40 "fee" on one of my withdrawals?
You: I had requested one clear back on July2 and another aug 1st

Gabby Tate: Please bear with me while I look up your account details.....

You: for the sole purpose of avoiding the 40 .. which i was told would be avoided ..
You: crazy bad .. I've waited 2 months now
You: and .. I've been on hold for 40 minutes
You: BANK WIRE .. for 5800.00 minus the 2% fee! .. this is what needs to happen ... since i was told i ACH was no longer possible .. true?
You: i mean $5300
You: still there?

Gabby Tate: Please bear with me for a moment while I look into this...

You: ok

Gabby Tate: Your withdrawal is in a queue for processing and should be with you within 3-5 weeks from the day that we got your documents on your file. We ask that you allow this time frame however, this time frame is dramatically improving so you could very we'll receive your withdrawal before this time frame has elapsed. Unfortunately no guarantees can be made

You: please answer these questions.
You: 1. What method is being used for the transfer

Gabby Tate: The bank wire method.

You: 2. Confirm you have all documents required (I got an email TODAY saying i needed to send docs)
You: "from John A." .. seemed like a mass mailing and i assume doesn't apply to me since i sent these a month ago
You: Reference number: LTK11606948031X Please use this ticket number in any correspondence in relation to this matter. Dear Brian, Thank you for contacting us. Thank you for submitting all of the requested documentation. I am pleased to inform you that your withdrawal verification process is now complete and your withdrawals will be processed accordingly in the future.

Gabby Tate: I can see that you already sent the documents I forwarded them to the withdrawal department, within the next 12-24 hours they will get in touch with you via e-mail.

You: 3. I sent these docs on August 1st and received confirmation on that dated they were received .. are you telling me that they were never forwarded to the right people? My 3-5 weeks wait starts NOW not when I sent them on Aug 1?
You: you're still with me?

Gabby Tate: Yes Sir.

You: thank you - thought maybe we lost connection. can you answer #3 before i ask more?

Gabby Tate: We got all the documents on your file on 08/23, I forwarded them in order to speed the process for you.

You: What document did I send 8-23? I sent nothing on 8-23. I have an email from sportsbook on 08/01 saying you had all docs. Do you mean that it just didn't get to the right people till 8-23?

Gabby Tate: Let me double check.

You: oh .. i see. I sent bank routing information on 8-23. That is correct. I send license/utility bill/etc on 8-1 for an ACH
You: Is that what you mean?
You: Why does one of my transaction in the withdrawal section show a fee of -$40? I think this is a mistake .. true? I think this fee is charged automatically when someone requests 2 "echecks" within a month ... BUT .. i requested the "802208" withdrawal on July 2nd and then it was put back into my account by some error on your side .. I should not get charged this $40 Fee .. i was told this by email .. please confirm

Gabby Tate: In order to get a bank wire you need to send the full bank wire documents, I can see in you account that you have 1 as ACH and one as check.

You: wait .. are you now saying you don't have all documents? and that the 2 withdrawls aren't coming via bank wire like you said earlier? WTF?
You: i was told ACH is not an option anymore .. is this not true? .. that is why I did the bank wire
You: can you call me?

Gabby Tate: I am not able to call you, if offer you a Bank wire, we can combine the 2 checks in 1 bank wire, but you are missing some documents for bank wire method.

You: I have an email confirming you have all documents .. are you SURE? I sent a drivers license, utility bill, voided check, copy of my checking account statement .. you have this
You: i was already told that the 2 checks would be combined into 1 bank wire .. why are you offering me this now when I thought it was already agreed that would be the method?

Gabby Tate: Let me double check.

You: the email on 8-23 included an electronic copy of my bank statement
You: and my license and utility bill were mailed in late july or early august .. this was sent for the international debit card
You: Date: Fri, 1 Aug 2008 12:19:00 -0400 Reference number: LTK11606948031X Please use this ticket number in any correspondence in relation to this matter. Dear Brian, Thank you for contacting us. Thank you for submitting all of the requested documentation.

Gabby Tate: Okay Brian, you sent all the information I got them on you file, I have and LTK that says bank wire documents confirm, I forwarded them again to the withdrawal department just to reconfirm them, in the next 12-24 hour the withdrawal department will get in touch with you via e-mail and they will let you know if you are missing any kind of documents and the will confirm you that your pending withdrawals will be send via bank wire.

You: please confirm the amount that will be wired?

Gabby Tate: That will be $5300.00

You: so no $40 fee that my account shows now?

Gabby Tate: No Sir because those fees are for express courier.

You: can you confirm what docs you have on file for me? Please confirm .. you have a utility bill, a copy of my checking account statement, and a drivers license? please confirm you have all three of these items

Gabby Tate: Correct according to the last comment in your account we already got all the documents that we need.

You: then why did i get an email titled "Weekly withdrawal update" today from "John A." that requested a drivers license and utility bill? ... was this a mistake?

Gabby Tate: I am very sorry Brian, please disregard this e-mail. We sent a massive e-mail to all the customers that have not provided us the documents.

You: that is annoying
You: more questions (almost done i think) ..

Gabby Tate: I am very sorry for that inconvenience.

You: why does my online withdrawals page not show these as bank wires? Why do they say E-Check and ach?

Gabby Tate: Because the withdrawal department is working on your request as soon as they change the method it will show up in the system

You: do you have a note on my file that says I called and spoke to an agent on Aug 26th? Because this person told me that I'd hear from you within 12-24 hours as well .. and .. i have heard nothing .. why did nothing happen since then? Is that call on file?

Gabby Tate: Unfortunately I do not have this records.

You: hmm .. very bad
You: do you guys really payout?
You: or is this a sham
You: you take money but never pay

Gabby Tate: No Sir I can give you my word.

Gabby Tate: We are doing our best to send all the payout.

You: well .. i have been waiting for an unreasonable amount of time (since July 2) .. can't you put me in the front of the line or something .. 5K .. i need that money
You: i can't eat
You: Im starving
You: send food or something

Gabby Tate: I can guarantee you that we are doing our best and you will get your money sooner.
Gabby Tate: We will send you the full amount.

You: is there anyway that you can find out who spoke to me (you have records?) .. and .. why that conversation didn't make anything happen
You: and .. why am i still on hold? I've been on hold the entire time we've been chatting ..

Gabby Tate: You will have to call customer service and ask for a supervisor to listen to the conversation. We are two separate departments.

You: I've been on hold for over an hour - is that normal?
You: Where are you located? somewhere with food?

Gabby Tate: We are currently very busy, we have NFL and College Football.

You: i am going to have to eat gross things to get by while i wait for my money
You: yes .. i have parlay bets on that as well .. but .. am wondering if I should keep betting with you guys since it seems you don't pay

Gabby Tate: It is in our best interest to attend all customers and phone calls.
Gabby Tate: With withdrawals we faced a similar situation last year, admittedly on a much bigger scale, which we were able to eventually resolve. It took a little time and a lot of effort, but we have never missed a payout and I assure you we never will.

You: hey .. i know you just copy/pasted that from some 'faq' page .. I've seen that exact wording before .. it doesn't really help but ok .. I am going to take your word Gabby .. please send some food so i make it till the payment. Gabby .. for the love of all things fair .. something good please
You: and i know your name isn't even gabby so that makes it worse ...

Gabby Tate: Please allow for the withdrawals to arrive, this withdrawal situation is currently affecting the entire industry. We have now switched processors and should be back to a speedier payout routine shortly.

You: ok "Gabby" .. please have someone email me an update tomorrow .. can that happen? and .. make sure I'm taken off any mass mailings about needing to send documents because that just makes me hungry

Gabby Tate: Is there anything else I can assist you with?
info: Your reference ID for this chat is LTK11608781452X. Please quote this ID if you need to contact us again in relation to this matter.
Gabby Tate: I have forwarded your request to the relevant department in ticket # LTK11608781452X for review. As soon as an update becomes available you will be contacted via email. You can expect a reply within 12-48 hours, depending on volume.

You: it's ok to respond with jokes .. like you'll send some food .. ok .. please try to make this happen (the bank wire) .. thanks and good bye

Gabby Tate: You're very welcome.
Gabby Tate: Good bye.

You: wait
You: one more thing
You: it will make me very happy

Gabby Tate: Sure.

You: just type "I'd send an apple if I could" .. then I'lll close the chat
You: you can do it
You: it's in you
You: come on ...

Gabby Tate: Thanks for chatting! Please contact us again if you have any further questions.

You: omg .. that is hilarious .. you can't do it ... ok .. good bye "Gabby" .. think of me starving tonight while you enjoy a nice apple

Gabby Tate: Good bye.